How does nio™ work?
nio™ works by running software on your mobile that communicates via Bluetooth with one or more nio™ tags. These tags can be secured to almost any item you want to protect and form a security zone between your tagged item and your mobile phone. If the tag or your mobile move outside of the security zone they both alarm to alert you of a potential loss or theft so that it can be prevented.
How can I make nio™ alarm more quickly once outside my security zone?
The speed with which nio™ alarms once outside a security zone can be set using the alarm delay. The delay can be used to avoid false alarms which might be caused if you happen to move outside the security zone for a few seconds. The minimum alarm delay is 2 seconds. The maximum delay is 20 seconds. To modify the alarm delay select a tag using the nio™ software and the press the Settings button. The Settings options screen displays the alarm delay slider which can be adjusted. The further the slider moves to the right, the longer the alarm delay.
What are security zones?
The security zone is at the heart of nio™. Security zones set a specific perimeter around your mobile device that causes the tag (and mobile device, if requested) to alarm if the tagged item moves outside it. You should control your security zone based on your surroundings. If you are in a high-risk environment (subway, coffee shops and other meeting places) you may want to set your security zone to high risk. This will shorten the security perimeter and cause the system to alarm before it gets too far away from you. If you are in a low-risk environment (your home, office or hotel) you may want to set the security zone to low-risk, giving you greater freedom of movement away from your tagged item.
What are the ranges of the security zones?
Operational zone of between 1 to 15 meters depending on the security zone and the environment.
What's the battery life on the nio™ tag?
nio™ has been designed to react to the environment that it is in, based on the perceived risk. For example, if you are in a room full of many people or obstructions and cannot directly see your tagged item, then nio'sT security zone will be tighter than if there were no people or obstructions in the same room. The ranges are therefore only guidelines and can also vary between handsets.
When fully charged the nio™ tags battery can last up to 4 months if left in standby. On an average use your nio™ tag will last up to 1 month. To conserve battery you can also switch your nio™ tag off.
How can I tell how much battery life remains on the nio™ tag?
Each tag displayed in the nio™ software on your mobile has a battery indicator which tells you how charged the battery is. Once the battery starts to get low that nio™ tag will also flash red intermittently.
How long does the nio™ tag take to charge?
When fully depleted your nio™ tag will take approximately 40 minutes to charge.
Can I overcharge my nio™?
You cannot overcharge your nio™ tag. Once the tag is fully charged the charge light will go off and the battery will automatically stop charging.
Can I use other Bluetooth devices on my mobile whilst using nio™, such as my headset?
Yes. nio™ will not interfere with other Bluetooth devices and has been test to work with most Bluetooth headsets.
On which mobile handsets does nio™ currently operate?
I can't see my nio™ tag when I press search. How can I find it?
nio 3S currently operates on the iPhone 4S and the iPad 3.
nio 3S will soon be supporting Bluetooth Smart Ready Android devices.
Please check the compatibility page
for older versions of nio.
First check to make sure that your nio™ tag is charged. Switch on the nio™ tag. The nio™ tag will flash blue for 5 seconds to indicate that it is now on and discoverable. The nio™ tag will remain discoverable for 50 seconds during which time you should press the search button using the nio™ software on your mobile.
How do I change a security zone?
Simply drag the slide on the home screen. The further the slider moves to the right, the longer the higher the security setting.
Will nio™ run in the background on my mobile?
I've disconnected and my tag is still alarming. How can I stop it?
Move the switch on the nio™ tag to the off position.
What's the maximum range of nio™?
A maximum range of up to 15 meters can be achieved when in the low risk security zone. nio™ is designed to prevent the loss of your valuable items and as such won't let your tagged item get too separated from your mobile.
How can I download the nio™ software onto my mobile?
nio™ can be downloaded for free from the apple app store and from the Google Play store.
I've changed my mobile. Can I transfer nio™ onto my new device?
Can I connect to more than one nio™ at a time?
Yes. Upgrading to nio™ Premium will enable simultaneous connections with up to 3 nio™ tags.
Will the nio™ tag work in water?
No. If your nio™ tag becomes submersed in water remove it immediately and allow it to dry. DO NOT ATTEMPT TO OPEN THE TAG. Drying make take over 24 hours depending on environmental conditions. Attempt to connect to the tag using your mobile. If this fails then the tag is beyond repair and must be replaced.
Will nio™ work on the Tube, or where there is no mobile phone reception?
Yes it will. Unlike GPS tags, each nio™ tag communicates directly with your mobile and does not need any phone reception, satellite, or communication tower to operate. This makes it an ideal security companion inside shopping malls and on underground public transport.
Does my mobile have to be Bluetooth Smart Ready to use nio 3S?
Yes. nio 3S will only work on Bluetooth 4.0 handsets.
Will the security zones vary in different environments?
Yes. nio™ has been designed to react to the environment that it is in based on the perceived risk. For example, if you are in a room full of many people or obstructions and cannot directly see your tagged item, then nio's™ security perimeter for a given zone will be tighter than if there were no people or obstructions in the same room.
Will any information I give you be kept private?